1. Delivery Overview

Glimpick works to process and ship orders as quickly as reasonably possible. Orders are normally processed within 1–2 business days. After shipment, the normal estimated transit time is 2–7 business days.

These timeframes are estimates rather than guaranteed delivery dates. The final shipping options, charges, and destination availability are displayed during checkout based on the delivery address and products in the order.

2. Order Processing

Processing begins after the order is submitted and payment is authorized. During processing, we may verify payment, confirm the shipping address, prepare the products, and complete packing and quality checks.

Business days normally mean Monday through Friday and exclude public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Orders containing personalized, made-to-order, preorder, or temporarily unavailable products may require additional time. Any materially different timeframe should be shown on the applicable product page or communicated to you.

3. Transit & Delivery Estimates

The normal estimated transit time is 2–7 business days after shipment. Transit begins when the carrier accepts the package, not when the order is placed.

Delivery estimates may change because of destination, carrier capacity, severe weather, seasonal volume, customs review, service interruptions, or other events outside our reasonable control. Tracking pages may also require 24–48 hours to display the first carrier scan.

4. Shipping Destinations & Rates

Available shipping destinations and shipping methods are determined by the delivery address entered at checkout. Shipping charges, when applicable, are calculated and displayed before payment is submitted.

Some products or addresses may not qualify for every shipping service. We may be unable to deliver to certain restricted regions, freight-forwarding addresses, P.O. boxes, or military addresses if the available carrier does not support them.

5. Shipping Confirmation & Tracking

When tracking is available, we send a shipping confirmation to the email address used at checkout. The message may include the carrier, tracking number, and a link to view delivery progress.

Tracking is supplied by the carrier and may not update in real time. A temporary gap between scans does not necessarily mean that the package is lost.

6. Shipping Address & Order Changes

Please review the recipient name, street address, apartment or unit number, city, state, ZIP or postal code, country, telephone number, and email before placing the order.

If an address needs to be changed, contact us immediately. We will try to help, but we cannot guarantee a change after fulfillment has started or the package has been transferred to the carrier.

Additional shipping charges may apply if a package is returned or redirected because the address supplied at checkout was incomplete or incorrect, where permitted by applicable law.

7. Unexpected Shipping Delays

If we learn that we cannot ship within the timeframe stated for your order, we will provide notice with an updated shipment estimate when reasonably available. Where required by applicable law, you will be offered the choice to consent to the delay or cancel the unshipped order for a prompt refund.

Carrier delays occurring after shipment may be outside our direct control, but our support team can help review tracking information and determine the appropriate next step.

8. Tracking Shows Delivered but Package Is Missing

Carrier scans may occasionally appear before the package is placed at the final delivery location. If tracking shows “Delivered” but you cannot locate the package:

1. Confirm that the shipping address on the order is correct.
2. Check the mailbox, porch, side entrance, reception, parcel locker, and other safe locations.
3. Ask household members, neighbors, or building staff whether they accepted the package.
4. Allow up to 24–48 hours for an early carrier scan to resolve.
5. Contact the carrier and then contact us if the package is still missing.

Include your order number and delivery address when contacting us so we can review the shipment more efficiently.

9. Lost, Stalled, or Damaged Packages

Contact us promptly if tracking has stopped updating for an unusual period, the carrier confirms that the package is lost, or the order arrives damaged. Please include your order number and a description of the issue.

For visible damage, keep the product, shipping label, and packaging and provide clear photographs. We may need this information to investigate with the carrier and determine whether replacement, refund, or another resolution is appropriate.

10. International Orders, Customs & Duties

International shipping availability is shown at checkout. Orders crossing national borders may be reviewed by customs and may require additional processing time.

Import duties, taxes, brokerage charges, or customs fees may apply. Unless checkout specifically states that these amounts are prepaid or included, the recipient may be responsible for charges imposed by the destination country. Glimpick does not control customs decisions or local government fees.

11. Split Shipments

Products from the same order may occasionally ship separately because of inventory location, package size, or fulfillment needs. Separate packages may have different tracking numbers and may arrive on different days.

A partial delivery does not necessarily mean an item is missing. Please review all shipping confirmation messages and tracking links.

12. Cancellations, Refused Packages & Returns

Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation or address changes after fulfillment begins or the order ships.

Please do not refuse a delivery or return a package without first reviewing our instructions. Unapproved or refused packages may take longer to identify and process. Product return eligibility and refund conditions are explained in our Return Policy.

13. Shipping Support

For help with tracking, delivery, address corrections, damage, or a missing package, contact us with your order number and the email address used at checkout.